30 Day Health Guarantee when purchased with the Ultimate Setup Kit
We offer a 30 Day Guarantee on any chameleon purchased with our Ultimate Setup Kit. We don’t just claim to have the healthiest chameleons…we back it up. Our Ultimate Setup Kit was designed to reduce common health problems, simplify chameleon care, promote healthier appetites, and ensure proper hydration and humidity. As long as you raise your chameleon in the kit we got you covered. Protect yourself by eliminating the risks.
Standard 10 Day Health Guarantee
Even without the Ultimate Setup Kit, you get our Standard 10 Day Guarantee. We were the first breeder to offer a 10 Day Health Guarantee on chameleons. To date, it still beats the average guarantee by 100%! Many have copied, few have honored.
Live Arrival Guarantee
We offer a live arrival guarantee on all our chameleons regardless of temperatures or conditions. Our number one priority is the well-being of our chameleon. We use the BEST professional shipping materials exclusively. When done properly, the chameleon goes through very little, if any stress at all. We will coordinate a safe date for shipping with you taking weather into consideration. The only requirement is that you must be home to sign for the package on FedEx’s first delivery attempt.
Deposits and Pre-Orders
Deposits and payments received from pre-orders are non-refundable. The balance must be paid in full on the previously agreed upon shipment date or any day prior to that.
Notifying us of DOA
In the event that the animal arrives dead on arrival (DOA), you are required to contact us within 12 hours. You must also save the body for further inspection.
Replacements and Refunds
DOAs and purchases within the Guarantee Period will be replaced with an item of equal value. If no item is available of equal value, a full refund will be issued. Please understand that we are not responsible for any shipping charges! You must also save the body for further inspection.