Frequently Asked Questions
Q. Do your chameleons get stressed during shipping?
No. We have been shipping chameleons nationwide and internationally for a very long time. We don’t take any short-cuts when it comes to our chameleons. Our shipping materials are both proven and professional. When done properly, the chameleon goes through very little, if any, stress at all.
Q. How long should I wait for my chameleon to climb out?
It can take several minutes for the chameleon to climb out. The key is giving them privacy so they feel safe. You can also try leaving the room and coming back. That usually does the trick.
Q. When do I offer food and water?
You should let the chameleon settle in for one hour before offering food and water. Prior to shipping, we make sure that our chameleons are well-fed and hydrated for the trip. Food is not as important as water on the first day, so just make sure that you offer water.
Q. What should I do next?
That’s it. You are still covered by our warranty so just observe and keep an eye on the following things:
Both eyes should stay open during the day.
Both eyes should bulge out of his/her head.
The chameleon should not be spending much time on the ground.
The chameleon should be alert.
Eating should start on the first or second day.
Q. What should I do if I think there is a problem with my chameleon?
Call us immediately. Do not guess, just call us no matter what. We’ve even setup a toll-free number for our customers at
(888) 486-5552 to address all questions and concerns.
Q. What if I want to return my order?
Returning your order is simple. All our chameleons come with a 10 Day Guarantee. Chameleons purchased with our Ultimate Setup Kit come with a 30 Day Guarantee. Just save everything that came with your chameleon including the box, insulation, and temperature pack. We will take care of the rest.