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How to unpack your chameleon

by Vincent on November 1, 2011

Frequently Asked Questions

Q. Do your chameleons get stressed during shipping?

No. We have been shipping chameleons nationwide and internationally for a very long time. We don’t take any short-cuts when it comes to our chameleons. Our shipping materials are both proven and professional. When done properly, the chameleon goes through very little, if any, stress at all.

Q. How long should I wait for my chameleon to climb out?

It can take several minutes for the chameleon to climb out. The key is giving them privacy so they feel safe. You can also try leaving the room and coming back. That usually does the trick.

Q. When do I offer food and water?

You should let the chameleon settle in for one hour before offering food and water. Prior to shipping, we make sure that our chameleons are well-fed and hydrated for the trip. Food is not as important as water on the first day, so just make sure that you offer water.

Q. What should I do next?

That’s it. You are still covered by our warranty so just observe and keep an eye on the following things:
Both eyes should stay open during the day.
Both eyes should bulge out of his/her head.
The chameleon should not be spending much time on the ground.
The chameleon should be alert.
Eating should start on the first or second day.

Q. What should I do if I think there is a problem with my chameleon?

Call us immediately. Do not guess, just call us no matter what. We’ve even setup a toll-free number for our customers at
(888) 486-5552 to address all questions and concerns.

Q. What if I want to return my order?

Returning your order is simple. All our chameleons come with a 10 Day Guarantee. Chameleons purchased with our Ultimate Setup Kit come with a 30 Day Guarantee. Just save everything that came with your chameleon including the box, insulation, and temperature pack. We will take care of the rest.

{ … read them below or add one }

Abby November 20, 2011 at 4:38 pm

does the cage and chameleon come at different times. if not, should we leave the chameleon in the box till’ it is set up?


Vincent November 20, 2011 at 5:29 pm

When you place your order, we’ll ship your Ultimate Setup Kit first. This takes 2-4 business days to get to you. Once you receive it, just contact us by email or phone to arrange a delivery date on your baby.


Caitlin November 27, 2011 at 9:47 am

How long does it take to get both packages?


Vincent November 27, 2011 at 10:20 am

Your Ultimate Setup Kit arrives in 2 to 4 business days. Once you are setup just call us to arrange shipping on your baby. Your baby arrived next day.


caitlin November 27, 2011 at 12:00 pm

What days do you ship them?


Vincent November 27, 2011 at 12:36 pm

Kits ship out daily. Chameleons ship Monday through Thursday.


caitlin November 27, 2011 at 2:32 pm

do chameleons have any teeth?


Vincent November 28, 2011 at 12:10 pm

They have very small teeth.


caitlin November 27, 2011 at 6:58 pm

Can chameleons die while shipping to you?


Vincent November 28, 2011 at 12:10 pm

Chameleons go through very little, if any, stress during shipping. We also offer a live arrival guarantee. We also give you another 30 Day Health Guarantee when you purchase our Ultimate Setup Kit. Even without the purchase of a kit you’ll get a 10 Day Health Guarantee.


Gerard December 17, 2011 at 8:08 pm

Hey, I’m from Singapore. I was thinking of getting a Chameleon soon. But I have absolutely no idea of how to take care of them. I used to be scared of Lizards too, so I’m afraid I might hurt it.


Vincent December 17, 2011 at 9:28 pm

Unfortunately, we do not ship to Singapore unless you are ordering a large group. Try a local breeder. Thanks!


Vin January 2, 2012 at 11:35 am

What type of chameleon is this? And can you ship to England?


Vincent January 3, 2012 at 9:14 pm

This little guy is an Ambilobe. We can ship to England if the order is at least $3000. Thanks!


Maddie January 5, 2012 at 4:14 pm

When will more male ambilobe babies be available for purchase and shipping?


Vincent January 5, 2012 at 6:36 pm

Maddie, We will have more in the next 1 to 2 weeks. We are taking pre-orders now. Basically, you can leave a $50 deposit and get added to our list. Once they are available you will get photos to choose from before we advertise them to the general public. Call us toll free if you would like to pre-order at 888-486-5552.


lilly January 22, 2012 at 5:03 am

do the cages come with the chameleon or after?

do the supplies come with the cage?

what kind of chameleon is good for an indoor place?


Farrah January 22, 2012 at 9:29 am

The cages and supply will arrive first. All the chameleons on our website are good for raising indoors.


Alec February 29, 2012 at 7:06 pm

My son Devin is turning 11. We very much like your site and are thinking of a panther for his birthday. I will help also.

We are interested in a vibrant color. Would this be a male? Something similar to Xerxis perhaps.

We would want to buy habitat / starter kit also.

What do you suggest?

Thank you.


Vincent February 29, 2012 at 7:51 pm

Hi there. If you are looking for all the bright colors then you want to go with a male. Females are still very pretty, and will display pinks, beige, peach orange, with lavender dots. The males just show the distinguishable colors.

The male you are interested Xerxis is an Ambilobe. We are now taking pre-orders on them. The setup kits will ship immediately. By time you receive and get everything setup, they should be ready to ship. Call us toll free to place an order at 888-486-5552.


Chicken little March 25, 2012 at 11:42 pm

Do you guys ship to china?


Vincent April 2, 2012 at 5:14 pm


We ship in the U.S.

Thank you!


Sam Smyth April 11, 2012 at 10:22 am

hi its sam
can you ship chameleons to northen ireland

thanks 🙂


Melanie April 16, 2012 at 7:58 pm

Hi Vincent. When will you update the site with new photos of Xerxis. He is gorgeous! By the way, we have a wonderful baby girl from these guys and we highly recommend them. They are very dependable and wonderful to deal with. Hope to get a male within the next 6 months. Waiting for Suede to outgrow her setup.


Farrah April 16, 2012 at 8:06 pm

Hi Melanie! Thank you for the kind words!


Cheryl April 17, 2012 at 10:58 am

Hi Vincent, My son had a 10gal glass set up for an anole which died. Can we use that temporarily for the baby chameleon or is there a way to “raise ” the bottom or adjust the large chameleon cage to accommodate the baby? I do not want to buy 2 more cages if possible. Also, if I have the new cage in the familyroom will the ‘activity’ of the family stress the chameleon?


Farrah April 17, 2012 at 2:18 pm

Hi Cheryl,

You do not want to raise a panther chameleon in a glass tank. We ONLY recommend using an all-screened cage because panther chameleons need the proper ventilation to thrive. It’s OK to place the cage in the family room. Just make sure that the screen cage has enough foliage so the chameleons can feel secure. Also, place the cage away from vents and open windows and doors.


Melanie April 20, 2012 at 8:41 pm

Hi Cheryl. I had the same concerns about placing Suede in the den but she has tolerated everything great. We have three children (ages 3-8), indoor cats and dogs and there is constant noise. When her lights go out she is in her hiding place and does not move until they come back on in the morning. She just watches all the activity and sort of goes about her business. She still likes privacy to eat though but every now and then we get to see her hunt.


Matias May 6, 2012 at 1:27 am

hi can you ship chameleons to colombia and your ultimate setup kit?


Matt June 3, 2012 at 12:07 am

do you guys offer adult cages for after the first 9 months of raising these little guys?


Farrah June 3, 2012 at 11:08 am

Hi Matt,

We do sell the Adult large cages. You can buy them online.



Brian Ang December 17, 2012 at 12:53 am

Hi vincent if i order worth 3000 dollars will you ship to the philippines?


Vincent December 17, 2012 at 9:23 am

Please email for more info on exporting. Thanks!


Brian Ang December 17, 2012 at 12:24 pm

HI vincent i’ve been emailing to that address i’ve also tried calling your telephone number but nobodys picking up… kindly send me an email at thanks


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